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CSMLS MLA Certification Exam: Practice Test 5

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About the CSMLS MLA exam

The CSMLS MLA Certification Exam is an examination for laboratory assistants in Canada. The exam is set by the CSMLS (Canadian Society for Medical Laboratory Science).

About these practice questions

These practice questions will help prepare you for the CSMLS MLA exam.

This page contains 180 practice questions divided into the eight sections of the exam: 1. Safe Work Practices, 2. Data and Specimen Collection and Handling, 3. Pre-analytical Procedures, 4. Reagent Preparation, 5. Communication and Interaction, 6. Quality Management, 7. Professional Practice, and 8. Critical Thinking.

All questions have been carefully designed to mimic the questions on the real exam, to help you prepare and get a passing grade.

Check out all the practice tests in this series: Practice Test 1, Practice Test 2, Practice Test 3, Practice Test 4, and Practice Test 5.

Sections

  1. Safe Work Practices
  2. Data and Specimen Collection and Handling
  3. Pre-analytical Procedures
  4. Reagent Preparation
  5. Communication and Interaction
  6. Quality Management
  7. Professional Practice
  8. Critical Thinking

Section 1: Safe Work Practices

1.1) Around 60% of the human adult body is:
  1. blood
  2. bone
  3. muscle
  4. water
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1.2) A toxic chemical that affects the body by being absorbed into the blood is called a blood:
  1. agent
  2. antagonist
  3. attacker
  4. panel
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1.3) Which of these is the most flammable?
  1. Acids
  2. Organic solvents
  3. Strong oxidizers
  4. Strong reducers
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1.4) Which of these is an example of passive fire protection?
  1. Fire alarms
  2. Fire extinguishers
  3. Fire-resistant walls
  4. Sprinklers
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1.5) Combustible substances have a flashpoint between:
  1. 21.0–72.2°C
  2. 21.6–121.9°C
  3. 37.8–100.0°C
  4. 37.8–93.3°C
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1.6) Which of these should you NOT wear in a lab?
  1. Closed-toe shoes
  2. Contact lenses
  3. Glasses
  4. Hairpin
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1.7) A substance with the potential to produce cancer in humans or animals is called a:
  1. carcinogen
  2. caustic substance
  3. nosocomial substance
  4. pathogenic substance
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1.8) When administering CPR, give:
  1. 40 compressions followed by 1 breath
  2. 30 compressions followed by 2 breaths
  3. 20 compressions followed by 5 breaths
  4. 10 compressions followed by 10 breaths
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1.9) What is the single most important method of preventing infection?
  1. Proper handwashing
  2. Sneezing into your arm
  3. Thorough cleaning of equipment
  4. Wearing a lab coat
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1.10) The six links in the chain of infection are infectious agent, reservoir, portal of exit, mode of transmission, portal of entry, and:
  1. behaviour
  2. hospital-acquired infection
  3. reagent
  4. susceptible host
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1.11) How are ethers stored?
  1. In airtight bottles
  2. In the light
  3. In the refrigerator
  4. Underwater
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1.12) Under WHMIS 2015, supplier labels must:
  1. be in English and French
  2. contain a photo of the hazardous product
  3. follow a set format
  4. have a hatched border
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1.13) Which of these dilutions is the most effective disinfectant?
  1. 1% ethyl alcohol
  2. 10% ethyl alcohol
  3. 40% ethyl alcohol
  4. 70% ethyl alcohol
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1.14) You should start timing the autoclave when the desired temperature for the autoclave is reached and:
  1. steam enters the inner sterilizing chamber
  2. the pressure reaches 15 lbs per square inch
  3. the sterilization indicator changes colour
  4. the warning light starts flashing
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1.15) What pressure and temperature do autoclaves use?
  1. 12 psi at 115°C
  2. 12 psi at 120°C
  3. 15 psi at 112°C
  4. 15 psi at 121°C
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1.16) Why must all air be removed from an autoclave before switching it on?
  1. Air causes cold spots in the autoclave
  2. Air increases the risk of explosion
  3. Any water in the air will dilute the sterilizing agents
  4. Steam can break the glassware
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1.17) Which item of lab equipment sterilizes using pressurized steam?
  1. Autoclave
  2. Dry heat sterilizer
  3. Fume hood
  4. Oven
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1.18) What problem can happen if a dry heat oven is opened during sterilization?
  1. Glassware may break
  2. Glassware may get wet
  3. Sterilization may not be complete
  4. The oven may get damaged
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Section 2: Data and Specimen Collection and Handling

2.1) Which vein should be tried first when choosing a draw site?
  1. Basilic
  2. Cephalic
  3. Median antibrachial
  4. Median cubital
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2.2) Petechiae appear when a phlebotomist applies a tourniquet to a patient's arm. What should the phlebotomist do?
  1. Call a nurse
  2. Cancel the draw
  3. Continue with the draw
  4. Try the other arm
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2.3) What can happen if a phlebotomist releases the tourniquet after removing the needle from the arm?
  1. Angina
  2. Bleeding
  3. Cyanosis
  4. Edema
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2.4) During venipuncture, what is the longest time a tourniquet should remain on the patient's arm?
  1. 1 minute
  2. 3 minutes
  3. 5 minutes
  4. 7 minutes
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2.5) EDTA prevents clotting by binding to:
  1. anti-hemophilia factor
  2. calcium ions
  3. fibrinogen
  4. prothrombin
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2.6) What is the glycolytic inhibitor in grey top tubes?
  1. Heparin
  2. Silica
  3. Sodium citrate
  4. Sodium fluoride
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2.7) Which colour vacutainer tube is called the erythrocyte sedimentation rate tube?
  1. Black
  2. Green
  3. Red
  4. Yellow
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2.8) A phlebotomist needs to collect blood in a grey top tube, a gold top tube, and a lavender top tube. What is the correct order to fill the tubes?
  1. Gold, grey, lavender
  2. Gold, lavender, grey
  3. Grey, gold, lavender
  4. Grey, lavender, gold
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2.9) You have collected blood in a tube containing an additive. What should you do next?
  1. Empty the tube into the sink
  2. Invert the tube several times
  3. Leave the tube in the fridge for 2-3 hours
  4. Shake the tube vigorously
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2.10) What are tan top vacutainer tubes used for?
  1. Blood culture
  2. Lactic acid testing
  3. Lead testing
  4. Therapeutic drug monitoring
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2.11) Yellow top vacutainer tubes contain which anticoagulant?
  1. Acid citrate dextrose
  2. Sodium benzoate
  3. Sodium nitrite
  4. Sulphur dioxide
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2.12) Which vacutainer tube is used for blood smears?
  1. Grey
  2. Lavender
  3. Light blue
  4. Red
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2.13) What causes evacuated tubes to fill with blood automatically?
  1. Arterial blood pressure
  2. Gravity
  3. Pressure from the tourniquet
  4. Vacuum in the tube
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2.14) What is the purpose of the gel in SST vacutainer tubes?
  1. To indicate whether organisms have metabolized glucose
  2. To prevent the blood from clotting
  3. To separate DNA, RNA, and proteins according to molecular size
  4. To separate blood cells from serum or plasma during centrifugation
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2.15) Multisample needles are typically available in which gauges?
  1. 18–20
  2. 20–22
  3. 22–24
  4. 24–26
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2.16) Which of these analytes is photosensitive?
  1. Albumin
  2. Bilirubin
  3. Iron
  4. Phosphate
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2.17) What does the specific gravity of urine measure?
  1. The concentration of particles
  2. The level of nitrates
  3. The pH of urine
  4. The weight of the urine
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2.18) The heel bone is called the:
  1. calcaneus
  2. lamina
  3. malleolus
  4. xiphoid process
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2.19) What is the medical term for the shoulder blade?
  1. Clavicle
  2. Patella
  3. Scapula
  4. Sternum
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2.20) What is the term for an immature red blood cell?
  1. Erythroblast
  2. Monoblast
  3. Segmented
  4. Thrombocyte
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2.21) Which prefix means "fast"?
  1. Brady-
  2. Hyper-
  3. Supra-
  4. Tachy-
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2.22) Enzymes end with which suffix?
  1. -ase
  2. -cyte
  3. -osis
  4. -phage
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2.23) What is a CCMSU?
  1. A blood test to diagnose cancer of the red blood cells
  2. A hospital department providing special care to newborns
  3. A method of collecting urine samples
  4. A type of x-ray
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2.24) What is phlebitis?
  1. A type of blood cancer
  2. A viral infection that affects lymph nodes
  3. Clotting in an artery
  4. Inflammation of a vein
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2.25) Which term means a low white blood cell count?
  1. Leukocytosis
  2. Leukodystrophy
  3. Leukopenia
  4. Leukoplakia
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2.26) Which term means enlargement of the thyroid gland?
  1. Euthyroid
  2. Goiter
  3. Hypergonadism
  4. Hypophyseal enlargement
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2.27) What term means a high level of glucose in the blood?
  1. Hyperglycemia
  2. Hypodermic
  3. Hypogastric
  4. Hypoglycemia
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2.28) What is the medical term for a high lymphocyte count?
  1. Lymphocytopenia
  2. Lymphocytosis
  3. Lymphoid
  4. Lymphopoiesis
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2.29) What is the medical term for low levels of oxygen in the blood?
  1. Hematemesis
  2. Hemorrhage
  3. Hypoxemia
  4. Paroxysmal
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2.30) Icterus is another word for:
  1. heart attack
  2. jaundice
  3. seizure
  4. stroke
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2.31) The excision of a tissue sample for examination under a microscope is called a(n):
  1. abscess
  2. biopsy
  3. curettage
  4. laceration
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2.32) What is the basic structural and functional unit of the human body?
  1. Cell
  2. Organ
  3. System
  4. Tissue
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2.33) Which of these is a type of connective tissue?
  1. Areolar
  2. Cuboidal
  3. Squamous
  4. Transitional
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2.34) Myoglobin is a protein that binds to:
  1. DNA
  2. cancer cells
  3. cholesterol
  4. oxygen
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2.35) What is normal body temperature in Fahrenheit?
  1. 91–93°F
  2. 93–95°F
  3. 95–97°F
  4. 97–99°F
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2.36) What is the medical term for the voice box?
  1. Epiglottis
  2. Larynx
  3. Pharynx
  4. Trachea
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2.37) Degenerative diseases are:
  1. acute
  2. chronic
  3. latent
  4. short
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2.38) Beriberi is a deficiency of which vitamin?
  1. Vitamin A
  2. Vitamin B1
  3. Vitamin C
  4. Vitamin D
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2.39) Kernicterus is caused by an abnormal accumulation of bilirubin in which organ?
  1. Brain
  2. Heart
  3. Liver
  4. Lung
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2.40) Most cases of tetany are caused by a deficiency of which mineral?
  1. Calcium
  2. Phosphorous
  3. Potassium
  4. Sodium
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2.41) Which type of jaundice is due to liver damage?
  1. Hepatocellular
  2. Neonatal
  3. Post-hepatic
  4. Pre-hepatic
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2.42) Which fibrous connective tissue connects muscle to bone?
  1. Cartilage
  2. Ligament
  3. Muscle fibre
  4. Tendon
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2.43) Which hormone lowers blood glucose levels?
  1. FSH
  2. Glucagon
  3. Insulin
  4. Progesterone
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2.44) Which of these hormones does the pituitary gland produce?
  1. Insulin
  2. Prolactin
  3. T4
  4. TRH
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2.45) After leaving the stomach, food next enters the:
  1. esophagus
  2. large intestine
  3. rectum
  4. small intestine
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2.46) Neurons that transmit nerve impulses toward the central nervous system are called ____________ neurons.
  1. bipolar
  2. intermediary
  3. motor
  4. sensory
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2.47) Which is the largest artery in the body?
  1. Aorta
  2. Iliac artery
  3. Pulmonary artery
  4. Superior vena cava
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2.48) On which part of the body is the basilic vein?
  1. Arm
  2. Hand
  3. Leg
  4. Neck
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2.49) Which part of the heart sets the heart rate?
  1. AV node
  2. Left atrium
  3. Sinoatrial node
  4. VA node
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2.50) Which element is found in protein but not in carbohydrates and fats?
  1. Carbon
  2. Hydrogen
  3. Nitrogen
  4. Oxygen
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2.51) Which organ system detects changes to the body and directs a response?
  1. Circulatory
  2. Endocrine
  3. Nervous
  4. Respiratory
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2.52) Which organ shrinks after puberty?
  1. Lymph node
  2. Spleen
  3. Thoracic duct
  4. Thymus
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2.53) What is the main detoxification organ?
  1. Kidneys
  2. Liver
  3. Pancreas
  4. Spleen
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2.54) Which organ filters blood and removes worn-out red blood cells from the bloodstream?
  1. Lymph node
  2. Spleen
  3. Thoracic duct
  4. Thymus
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2.55) Which organ conjugates bilirubin?
  1. Kidneys
  2. Liver
  3. Pancreas
  4. Spleen
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2.56) Which organ regulates the level of carbon dioxide in the body?
  1. Heart
  2. Kidneys
  3. Liver
  4. Lungs
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2.57) Adipose tissue stores:
  1. fat
  2. mucous
  3. protein
  4. water
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2.58) What does an antiglycolytic agent do?
  1. Enhance coagulation
  2. Inhibit thrombin formation
  3. Prevent a specimen from clotting
  4. Prevent the breakdown of glucose
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2.59) EDTA is a(n):
  1. anticoagulant
  2. clot activator
  3. glucose preservative
  4. plasma separator
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2.60) Which of these specimens would most likely be rejected for testing?
  1. A hemolyzed potassium specimen
  2. A nonfasting glucose specimen
  3. A serum-separator tube that is only half-filled
  4. An icteric bilirubin specimen
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2.61) Which of the following can cause hemolysis in a blood sample?
  1. Collecting the sample in a serum separator tube
  2. Shaking the sample vigorously
  3. Using a large needle to draw the blood from the vein
  4. Withdrawing the needle before removing the tourniquet
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2.62) Which of these is a pre-analytical quality indicator?
  1. Number of improperly labelled samples
  2. Number of laboratory reporting errors
  3. Percentage of results delivered late
  4. Turnaround time
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2.63) Which specimen is needed for the glycosylated hemoglobin test?
  1. Plasma
  2. Serum
  3. Urine
  4. Whole blood
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2.64) What is the best time to collect a sputum specimen?
  1. An hour before the patient has dinner
  2. In the middle of the day
  3. Just after the patient wakes up
  4. Just before the patient goes to bed
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2.65) Where is the first choice for an arterial puncture?
  1. The antecubital area of both arms
  2. The brachial artery
  3. The femoral artery
  4. The thumb side of the wrist
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2.66) Which of these is an acceptable needle gauge for an arterial puncture?
  1. 10
  2. 18
  3. 20
  4. 28
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2.67) When performing a radial artery puncture, the needle should enter the skin:
  1. at a 20-degree angle, at the exact point where the pulse is felt
  2. at a 20-degree angle,1 cm lateral to where the pulse is felt
  3. at a 45-degree angle, 1 cm distal to where the pulse is felt
  4. at a 45-degree angle, at the exact point where the pulse is felt
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2.68) An ABG test measures the amount of:
  1. bacteria and yeast in a urine sample
  2. occult blood in a stool sample
  3. oxygen and carbon dioxide in arterial blood
  4. red and white blood cells in venous blood
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2.69) The alpha-fetoprotein (AFP) test requires which type of sample?
  1. Blood
  2. Cerebrospinal fluid
  3. Feces
  4. Urine
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2.70) Which urine collection technique collects urine by inserting a sterile needle into the patient's bladder through the abdominal wall?
  1. Biopsy
  2. Necropsy
  3. Suprapubic aspiration
  4. Urinary catheter
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2.71) Which of these is an acceptable preservative for the phosphorus 24-hour urine test?
  1. Chlorhexidine
  2. Hydrochloric acid
  3. Sodium bicarbonate
  4. Sodium hydroxide
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2.72) Which of these is the most important part of blood culture collection?
  1. Adequately filling two media vials
  2. Asepsis of the collection site
  3. Selecting the collection site
  4. Timing of the second set of cultures
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2.73) A xylose tolerance test is usually performed for:
  1. lipid disorders
  2. liver disorders
  3. malabsorption syndromes
  4. muscular wasting disorders
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2.74) You are performing a glucose tolerance test that requires a blood sample at baseline and then four blood samples thereafter, at a rate of one sample every 30 minutes. If the patient drinks the glucose at 10:00 am, at what time should you take the final blood sample?
  1. 11:00 am
  2. 10:30 am
  3. 11:30 am
  4. 12:00 pm
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2.75) According to WHO guidelines for the oral glucose tolerance test, the patient should drink the dose of glucose within:
  1. 5 minutes
  2. 10 minutes
  3. 20 minutes
  4. 30 minutes
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2.76) How much glucose is given to a non-pregnant patient for an oral glucose tolerance test?
  1. 5 g
  2. 25 g
  3. 75 g
  4. 150 g
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2.77) A 2-hour postprandial glucose test:
  1. is collected 2 hours after a meal
  2. is collected 2 hours after fasting
  3. is used to diagnose diabetes during pregnancy
  4. requires a urine sample
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2.78) Where is the preferred site to obtain capillary blood from adults?
  1. Ear
  2. Fingertip
  3. Heel
  4. Toe
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2.79) Which area on a newborn is suitable for skin puncture?
  1. Arm
  2. Finger
  3. Heel
  4. Thigh
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2.80) A fasting patient has cloudy white serum. What condition does the patient have?
  1. Hemolysis
  2. Hyperbilirubinemia
  3. Hyperthyroidism
  4. Hypertriglyceridemia
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2.81) Which abbreviation applies to a sample of insufficient quantity?
  1. QA
  2. QC
  3. QLA
  4. QNS
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2.82) When urine is left at room temperature, which of these increases?
  1. Bilirubin
  2. Leukocytes
  3. Nitrites
  4. Urobilinogen
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2.83) Which of these chemicals can preserve 24-hour urines for endocrine testing?
  1. Boric acid
  2. Potassium chloride
  3. Sodium bicarbonate
  4. Sodium hypochlorite
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2.84) Where are urine reagent strips stored?
  1. In a cool, dry place
  2. In a jar, exposed to air
  3. In an incubator (37°C)
  4. In the refrigerator
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2.85) Where is blood generally stored?
  1. In a dark cupboard at room temperature
  2. In a water bath
  3. In the freezer
  4. In the refrigerator
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2.86) What is the packaging material code for aluminum?
  1. A
  2. B
  3. C
  4. D
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2.87) The Transportation of Dangerous Goods Act would apply to which of the following?
  1. A shipment of 3 L of formaldehyde
  2. Blood samples transported to a laboratory for testing
  3. Category A and B microorganisms
  4. Risk Group 1 microorganisms
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2.88) In Type P650 packaging, the primary and secondary receptacles must be:
  1. dustproof
  2. heatproof
  3. leakproof
  4. sunproof
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2.89) Around ________ of an adult's body weight is blood.
  1. 2%
  2. 8%
  3. 16%
  4. 22%
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2.90) How much blood does an average adult weighing 70 kg have in their body?
  1. 1 litre
  2. 3 litres
  3. 5 litres
  4. 7 litres
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2.91) What causes colloid osmotic pressure in blood?
  1. Proteins in the blood
  2. Proteins in the interstitial fluid
  3. Sodium and chloride ions in the blood
  4. The water component of the blood
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2.92) Bilirubin is a waste product produced by the breakdown of which cells?
  1. Mast cells
  2. Platelets
  3. Red blood cells
  4. White blood cells
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2.93) What is the functional lifespan of a red blood cell?
  1. 20-30 days
  2. 50-75 days
  3. 100-120 days
  4. 220-240 days
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2.94) What colour is hemoglobin?
  1. Blue
  2. Red
  3. White
  4. Yellow
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2.95) The glycosylated hemoglobin test is used to diagnose which disease?
  1. Diabetes
  2. Hemoglobin C disease
  3. Inflammation
  4. Renal disease
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Section 3: Pre-analytical Procedures

3.1) Which pipette has a bulged-out portion in the middle?
  1. Mohr
  2. Pasture
  3. Serological
  4. Volumetric
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3.2) Which of these fixatives is alcohol-based?
  1. B-5 fixative
  2. Carnoy’s fixative
  3. Formalin
  4. Helly’s fixative
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3.3) What is tissue fixation?
  1. Dehydrating tissue
  2. Heating tissue in an autoclave
  3. Preserving tissue in a life-like manner
  4. Removing calcium ions from tissue
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3.4) Which of these is a disadvantage of xylene as a clearing agent?
  1. Expensive
  2. Removes aniline dyes
  3. Slow
  4. Toxic
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3.5) What is used to dehydrate tissue samples?
  1. Alcohol solutions
  2. Hot air
  3. Sunlight
  4. Xylene
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3.6) Diamond blades are needed to cut:
  1. bone
  2. intestinal tissue
  3. muscle tissue
  4. skin tissue
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3.7) Plastic sections used in transmission electron microscopy are typically cut how thick?
  1. 60–100 nm
  2. 60–100 μm
  3. 6–10 μm
  4. 6–10 mm
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3.8) Wax sections are typically cut how thick during microtomy?
  1. 4–10 nm
  2. 40–100 nm
  3. 4–10 µm
  4. 4–10 mm
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3.9) Identify the false statement about the preparation of reticulocyte smears.
  1. Reticulocyte smears are used to determine the number of white blood cells in a sample
  2. The dyes used can be new methylene blue or brilliant cresyl blue
  3. The stain and the cells must be left to react for 15 minutes before making the smear
  4. The staining technique is called supravital staining
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3.10) What are the two main components of Wright's stain?
  1. Alcian blue and nuclear fast red
  2. Crystal violet and safranin
  3. Eosin and methylene blue
  4. Ethanol and iodine
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3.11) What is the pH range of the buffer used in Wright's stain?
  1. 5.2–5.6
  2. 5.8–6.2
  3. 6.4–6.8
  4. 7.0–7.4
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3.12) The Pap stain stains keratin which colour?
  1. Black
  2. Blue
  3. Green
  4. Orange
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3.13) The Pap stain helps detect which disease?
  1. Cervical cancer
  2. Cushing's syndrome
  3. Muscular dystrophy
  4. Pernicious anemia
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3.14) What cell structure turns blue in H&E staining?
  1. Cytoplasm
  2. Golgi apparatus
  3. Nuclei
  4. Reticulum
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3.15) For how long should a blood smear be stained with 3% Giemsa solution?
  1. 15–30 seconds
  2. 2–8 seconds
  3. 5–10 minutes
  4. 45–60 minutes
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3.16) What is the term for an organism that only grows when specific nutrients are included in its medium?
  1. Anaerobe
  2. Captious
  3. Fastidious
  4. Obligate
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3.17) In a patient with HIV, which of these samples would have the highest concentration of the virus?
  1. Feces
  2. Serum
  3. Sweat
  4. Urine
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3.18) Bile esculin agar is used mainly to differentiate which two organisms?
  1. Campylobacter and Helicobacter
  2. Enterococcus and Streptococcus
  3. Legionella and Bordetella
  4. Shigella and Klebsiella
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3.19) CLED agar lacks electrolytes to prevent the swarming of which species?
  1. Proteus
  2. Shigella
  3. Vibrio
  4. Yersinia
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3.20) The cell walls of gram-positive bacteria have what property that enables them to resist decolourization during Gram staining?
  1. A high mycolic acid content
  2. A lipid bilayer
  3. A thick layer of peptidoglycan
  4. Multiple endoflagella
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3.21) Which acid-fast staining method is known as the hot method?
  1. Auramine-Rhodamine
  2. Fluorochrome
  3. Kinyoun
  4. Ziehl-Neelsen
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3.22) Where should you label a Petri plate?
  1. On the bottom of the plate
  2. On the inside of the lid
  3. On the side of the lid
  4. On the top of the lid
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3.23) Which of these agar plates has been streaked correctly?
  1. 1
  2. 2
  3. 3
  4. 4
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3.24) Where should used microscope slides be disposed of?
  1. Biological waste bin
  2. Clinical waste bin
  3. General waste bin
  4. Sharps container
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3.25) Which chemical is used to fix blood smears?
  1. Eosin
  2. Methanol
  3. Methylene blue
  4. Xylene
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3.26) An acid buffer can be made by mixing a:
  1. strong acid with a strong base
  2. weak acid with a strong base
  3. weak acid with a weak base
  4. weak acid with its salt
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Section 4: Reagent Preparation

4.1) A lab technician makes a solution by mixing 500 mL of water with 4.5 g of salt. What is the salt concentration of the solution?
  1. 0.9 g/L
  2. 8 g/L
  3. 8.9 g/L
  4. 9 g/L
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4.2) You dilute a sample four times using a dilution factor of 20 each time. What is the final dilution?
  1. 1/20
  2. 1/80
  3. 1/8,000
  4. 1/160,000
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4.3) How much water must be added to 100 mL of pure bleach to make 10% bleach?
  1. 700 mL
  2. 800 mL
  3. 900 mL
  4. 1,000 mL
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4.4) A lab technician has an 8% solution of hypochlorite and needs to make 700 mL of a 4% solution of hypochlorite. What volume of solute and solvent does the technician need to use?
  1. 300 mL of the 8% solution in 400 mL of solvent
  2. 350 mL of the 8% solution in 350 mL of solvent
  3. 400 mL of the 8% solution in 300 mL of solvent
  4. 450 mL of the 8% solution in 250 mL of solvent
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4.5) A lab technician has a litre of 85% alcohol. How much water must the technician add to the alcohol to dilute it to 70%?
  1. 214 mL
  2. 528 mL
  3. 1,214 mL
  4. 1,528 mL
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4.6) Where is methanol stored?
  1. In a fume hood
  2. In a flammables storage cabinet
  3. In a refrigerator
  4. On the bench top
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4.7) Autoclaving uses what method of sterilization?
  1. Chemical
  2. Dry heat
  3. Moist heat
  4. Radiation
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4.8) How is a 10% solution of stock formalin made?
  1. 1 part stock formalin with 10 parts water
  2. 1 part stock formalin with 9 parts water
  3. 9 parts stock formalin with 1 part water
  4. 10 parts stock formalin with 1 part water
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Section 5: Communication and Interaction

5.1) A young woman comes to get her blood drawn. She looks nervous. She says this is her first venipuncture. You should:
  1. carefully explain the procedure to her
  2. give her a stick to bite down on
  3. ignore her nervousness
  4. tell her she is too old to be scared
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5.2) A lab assistant is chronically late and has poor work performance. These issues should initially be addressed by the:
  1. hospital director
  2. human resource department
  3. manager
  4. union
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5.3) Which of these is essential for a true team?
  1. Collective accountability
  2. Homogeneous membership
  3. Isolation from outsiders
  4. Large size
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5.4) Which of the following is an element of verbal communication?
  1. Body language
  2. Eye contact
  3. Facial expression
  4. Intonation
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5.5) For which type of patient would an interpreter be useful?
  1. Blind
  2. Intellectually disabled
  3. Non-English speaking
  4. Pediatric
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5.6) Leaning forward demonstrates:
  1. confusion
  2. honesty
  3. impatience
  4. interest
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5.7) A patient needs to collect urine in a container for urinalysis. However, the patient is nervous and says he is having trouble producing the urine specimen. What should you do?
  1. Cancel the test
  2. Offer the patient a drink of water and ask him to try again
  3. Take a blood sample instead and make a note on the requisition form
  4. Tell the patient he is not trying hard enough
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Section 6: Quality Management

6.1) If a data set has a mean of 7.2 and a standard deviation of 1.2, what range of values falls within two standard deviations of the mean?
  1. 4.8–9.6
  2. 6.0–8.4
  3. 7.2–9.6
  4. 8.6–10.2
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6.2) The value that appears most often in a set of data values is called the:
  1. average
  2. coefficient of variation
  3. mean
  4. mode
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6.3) External quality assessment schemes are also known as:
  1. compliance
  2. proficiency testing
  3. quality assurance
  4. quality management systems
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6.4) The focus of quality assurance is best described as:
  1. continuous quality improvement
  2. doing more with less
  3. improving a system
  4. preventing mistakes and defects
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6.5) A specimen with a known value that is used to ensure the validity and accuracy of test results is called a:
  1. control
  2. norm
  3. result
  4. source
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6.6) Which term means the extent to which measurements agree with the true value?
  1. Accuracy
  2. Precision
  3. Reliability
  4. Reproducibility
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6.7) What is the name for this type of chart?
  1. Decision flowchart
  2. Gantt chart
  3. Swimlane flowchart
  4. Workflow diagram
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6.8) The quality control chart of an instrument shows ten consecutive data points on one side of the mean. What should you do?
  1. Accept the run
  2. Reject the run and follow the method's troubleshooting procedures
  3. Repeat the control sera on the next run
  4. Report the results with a disclaimer that they may be erroneous
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Section 7: Professional Practice

7.1) If a patient refuses to have blood drawn:
  1. ask the patient for a urine sample instead
  2. notify the patient's nurse or physician
  3. restrain the patient and draw the blood
  4. try to convince the patient to be cooperative
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7.2) The ongoing process of maintaining and developing your skills and knowledge to remain up-to-date in your profession is called:
  1. career expertise maintenance
  2. continuing professional development
  3. ongoing occupational education
  4. workplace training
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7.3) Which of these laws primarily concerns data privacy?
  1. Canada Health Act
  2. HCCA
  3. PIPEDA
  4. RHPA
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7.4) What is the term for mechanisms and processes protecting health information from unauthorized access?
  1. Accountability
  2. Confidentiality
  3. Isolation
  4. Security
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7.5) What is the term for an individual's agreement to the processing of their personal data?
  1. Accountability
  2. Consent
  3. Openness
  4. Safeguarding
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7.6) Informed consent is based on which ethical principle?
  1. Autonomy
  2. Beneficence
  3. Fidelity
  4. Veracity
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7.7) A phlebotomist draws blood for a pregnancy test. After the woman has left the room, a colleague approaches the phlebotomist and asks what test was ordered. He explains he wants to know because he is the woman's ex-boyfriend. The phlebotomist should:
  1. call the police
  2. inform his colleague he has no right to know which test was ordered
  3. lie and tell his colleague the test was a complete blood count
  4. reassure his colleague that he has nothing to worry about
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7.8) A framework that ensures an organization has implemented effective measures to protect data and information is known as a:
  1. PIA
  2. PIPEDA
  3. TRA
  4. information security program
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7.9) PIPEDA is known as consent-based legislation. This means:
  1. healthcare professionals must get consent before performing tests or treatment on patients
  2. organizations must get consent before collecting or using a person's personal information
  3. organizations that collect and use information must consent to do so
  4. provinces can choose whether to enforce the legislation or not
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7.10) Which principle of PIPEDA states that organizations must hire or designate someone to manage personal information?
  1. Accountability
  2. Accuracy
  3. Challenging compliance
  4. Limiting use, disclosure, and retention
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7.11) Which principle of the Canada Health Act requires provinces to provide all services deemed medically necessary?
  1. Comprehensiveness
  2. Portability
  3. Public administration
  4. Universality
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7.12) CSMLS certification is the entry-level requirement for medical laboratory technologists in all of the regulated provinces except:
  1. Alberta
  2. New Brunswick
  3. Nova Scotia
  4. Quebec
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Section 8: Critical Thinking

8.1) Which of these specimens has the lowest priority?
  1. Postop complete blood count
  2. Preop pregnancy test
  3. Routine urinalysis
  4. Timed glucose
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8.2) Which of these specimens should be collected first?
  1. Pre-op CBC
  2. Routine CBC
  3. Routine glucose
  4. Urgent CBC
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8.3) Which of these is a skill needed for critical thinking?
  1. Communication
  2. Interpersonal skills
  3. Logical reasoning
  4. Teamwork
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8.4) What is the purpose of utilization management?
  1. To increase patient safety
  2. To reduce fraudulent billing
  3. To reduce the number of adverse events
  4. To use resources more effectively
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8.5) Which of these actions is NOT performed when performing quality control of a glucometer?
  1. Apply a drop of blood to the test strip
  2. Check the test strips are in date
  3. Compare the result displayed by the glucometer with the expected value
  4. Insert a test strip into the glucometer
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8.6) What learning process involves thinking about experiences and learning from them?
  1. Classical conditioning
  2. Concept learning
  3. Implicit learning
  4. Reflective practice
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