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CSMLS MLA Certification Exam: Practice Test 1

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About the CSMLS MLA exam

The CSMLS MLA Certification Exam is an examination for laboratory assistants in Canada. The exam is set by the CSMLS (Canadian Society for Medical Laboratory Science).

About these practice questions

These practice questions will help prepare you for the CSMLS MLA exam.

This page contains 180 practice questions divided into the eight sections of the exam: 1. Safe Work Practices, 2. Data and Specimen Collection and Handling, 3. Pre-analytical Procedures, 4. Reagent Preparation, 5. Communication and Interaction, 6. Quality Management, 7. Professional Practice, and 8. Critical Thinking.

All questions have been carefully designed to mimic the questions on the real exam, to help you prepare and get a passing grade.

Check out all the practice tests in this series: Practice Test 1, Practice Test 2, Practice Test 3, Practice Test 4, and Practice Test 5.

Sections

  1. Safe Work Practices
  2. Data and Specimen Collection and Handling
  3. Pre-analytical Procedures
  4. Reagent Preparation
  5. Communication and Interaction
  6. Quality Management
  7. Professional Practice
  8. Critical Thinking

Section 1: Safe Work Practices

1.1) The TLV-C is the concentration of a substance that:
  1. a worker can be exposed to for one hour without adverse effect
  2. a worker can be exposed to over a working lifetime without adverse effects
  3. a worker can be exposed to up to 4 times per day
  4. should never be exceeded
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1.2) When trying to fix an electrical machine, you should first:
  1. replace old cables
  2. replace the fuses
  3. turn off all electricity to the lab
  4. turn the machine off
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1.3) How should you pick up an item of hot glassware?
  1. By pouring cold water on it to cool it down
  2. With a rag or paper towels
  3. With tongs
  4. With your hands
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1.4) When incinerating medical waste:
  1. disinfect all articles beforehand
  2. ensure complete burning takes place
  3. ensure the temperature reaches at least 12,000°C
  4. sanitize all articles beforehand
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1.5) Used needles should be discarded in:
  1. a biohazard sharps container
  2. a glass disposal bucket
  3. a glass recycling bin
  4. the regular garbage
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1.6) Class B fires occur with:
  1. electrical equipment
  2. flammable liquids
  3. ordinary combustibles
  4. reactive metals
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1.7) Why is mercury hazardous?
  1. It forms an explosive precipitate on standing
  2. It forms toxic vapours
  3. It is flammable
  4. It reacts violently with water
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1.8) When handling strong acids in a laboratory:
  1. add water to acid when diluting
  2. wear eye protection
  3. wear latex gloves
  4. wear open-toed shoes
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1.9) What is a term for chemicals that burn or destroy tissue?
  1. Carcinogen
  2. Caustic
  3. Oxidizing
  4. Teratogen
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1.10) When mixing acid and water:
  1. add the acid quickly to the water
  2. add the acid slowly to the water
  3. add the water quickly to the acid
  4. add the water slowly to the acid
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1.11) Chemicals that produce harmful vapours should be used in a:
  1. autoclave
  2. biological safety cabinet
  3. fume hood
  4. sealed room
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1.12) What is the term for chemicals that cause birth defects in embryos and fetuses?
  1. Carcinogens
  2. Corrosives
  3. Phenyls
  4. Teratogens
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1.13) In which of these situations should safety goggles be worn?
  1. During blood collections
  2. During reagent and specimen preparation
  3. While inspecting reagent supplies
  4. While transporting sealed waste containers
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1.14) How many inches deep are chest compressions for CPR?
  1. 1
  2. 2
  3. 3
  4. 4
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1.15) What does this pictogram mean?
  1. Biohazard
  2. Carcinogenic
  3. Corrosive
  4. Toxic
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1.16) Always keep picric acid:
  1. dry
  2. refrigerated
  3. ventilated
  4. wet
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1.17) Which of these factors is NOT considered when storing chemicals?
  1. Light sensitivity
  2. Heat sensitivity
  3. Explosive properties
  4. Solubility
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1.18) Which of these chemicals would be the best choice to neutralize a weak acid spill in the laboratory?
  1. Acetic acid
  2. Boric acid
  3. Sodium bicarbonate
  4. Sodium hydroxide
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1.19) Which concentration of bleach is used to decontaminate benchtops?
  1. 10%
  2. 20%
  3. 30%
  4. 50%
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1.20) Where are sterilization indicators placed in an autoclave?
  1. Close to the air exhaust valve
  2. In the center of each article
  3. On the bottom shelf of the autoclave
  4. On the outside of each pack
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1.21) What type of filter in biological safety cabinets removes airborne particles such as bacteria and viruses?
  1. Electrostatic
  2. Fiberglass
  3. HEPA
  4. UV light
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1.22) On fume hoods where sashes open vertically, you should work with the hood sash in the _____________ position.
  1. highest possible
  2. lowest possible
  3. middle
  4. most comfortable
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1.23) Class 7 materials in the Transportation of Dangerous Goods Act are:
  1. corrosive
  2. flammable or combustible
  3. poisonous or infectious
  4. radioactive
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1.24) Infectious substances fall under which class in the Transportation of Dangerous Goods Act?
  1. 2
  2. 3
  3. 5
  4. 6
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Section 2: Data and Specimen Collection and Handling

2.1) A phlebotomist needs to draw an urgent blood sample from a patient. However, the patient is asleep. What should the phlebotomist do?
  1. Cancel the test
  2. Come back later when the patient is awake
  3. Draw the sample while the patient is asleep
  4. Wake up the patient
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2.2) When drawing blood from an obese patient, which location should be the first place you look for a vein?
  1. The antecubital fossa
  2. The back of the knee
  3. The feet
  4. The neck
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2.3) Which of these actions can help a phlebotomist find a difficult vein?
  1. Ask the patient to hold their arm up in the air
  2. Ask the patient to make a fist
  3. Cool the area with an ice pack
  4. Tell the patient to drink nothing and come back in a few hours
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2.4) Which vein is the median cubital in the image below?
  1. a
  2. b
  3. c
  4. d
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2.5) In venipuncture, why must you wait for the alcohol on the puncture site to dry before inserting the needle into the vein?
  1. To ensure all pathogens are killed
  2. To ensure the needle doesn't slip
  3. To prevent alcohol from entering the patient's bloodstream
  4. To prevent hemolysis of the specimen
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2.6) What is the purpose of a tourniquet in venipuncture?
  1. To decrease the oxygen level
  2. To make the veins more prominent
  3. To monitor blood pressure
  4. To prevent hematoma
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2.7) After applying a tourniquet, small red spots appear on the patient's arm. These spots are a sign that:
  1. the patient has diabetes
  2. the patient is taking an anticoagulant
  3. the site may bleed excessively
  4. the tourniquet is too tight
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2.8) When a blood pressure cuff is used for a venipuncture instead of a tourniquet, the pressure must be:
  1. between the patient's diastolic and systolic blood pressure
  2. equal to the patient's systolic blood pressure
  3. just above the patient's systolic blood pressure
  4. just below the patient's diastolic blood pressure
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2.9) Which of these actions helps to prevent hemoconcentration during venipuncture?
  1. Asking the patient to make and release a fist several times
  2. Asking the patient to release their fist upon blood flow
  3. Keeping the tourniquet on for longer than a minute
  4. Massaging the site before inserting the needle
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2.10) What are cross-match tubes used for?
  1. Blood compatibility testing
  2. Coagulation studies
  3. Glucose tests
  4. Trace element studies
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2.11) Which anticoagulant is used to collect arterial blood gas specimens?
  1. EDTA
  2. Heparin
  3. Potassium oxalate
  4. Trisodium citrate
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2.12) Which anticoagulant is in grey top vacutainers?
  1. Heparin
  2. Potassium oxalate
  3. SPS
  4. Sodium polyanethole sulfonate
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2.13) What are lavender top tubes used for?
  1. Blood cultures
  2. Erythrocyte sedimentation rates
  3. Glucose determinations
  4. Hematology tests
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2.14) The results of a comprehensive metabolic panel show decreased calcium levels and elevated potassium levels. All other results are normal. What is the most likely cause of the results?
  1. The patient is taking excessive vitamin D supplements
  2. The sample was stored at room temperature
  3. The sample was taken from an arm with an intravenous drip
  4. The tube was contaminated with EDTA
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2.15) Sodium fluoride preserves:
  1. cellulite
  2. cellulose
  3. glucose
  4. glycerin
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2.16) What vacutainer tube is used for reticulocyte counts?
  1. Green
  2. Lavender
  3. Light blue
  4. Red
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2.17) Which of these vacutainer additives creates a physical barrier between the liquid part of blood and the cells?
  1. EDTA
  2. Silica
  3. Sodium fluoride
  4. Thixotropic gel
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2.18) Underfilling which tube will most likely result in a hemolyzed specimen?
  1. Gold
  2. Grey
  3. Lavender
  4. Light blue
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2.19) What is the line indicated by the arrow on this vacutainer tube?
  1. Ideal fill indicator
  2. Maximum fill indicator
  3. Minimum fill indicator
  4. The volume of anticoagulant needed
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2.20) Silica in vacutainer tubes:
  1. accelerates clotting
  2. inhibits thrombin
  3. preserves pH
  4. prevents glycolysis
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2.21) Which part of a needle enters the skin first?
  1. Bevel
  2. Hub
  3. Lumen
  4. Shaft
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2.22) Which part of a needle attaches to the syringe?
  1. Bevel
  2. Hub
  3. Lumen
  4. Shaft
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2.23) Why are gauze pads better than cotton balls for holding pressure on a puncture site?
  1. Cotton balls can stick to the puncture site
  2. Cotton balls contain latex which is dangerous for people with latex allergies
  3. Cotton balls have a higher risk of causing a compression nerve injury
  4. Gauze pads are more sterile
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2.24) A phlebotomist has just finished collecting blood samples from a patient. However, the phlebotomist realises she has forgotten to collect a tube. What should she do?
  1. Ask the patient to schedule another appointment
  2. Perform a second collection for the missing tube
  3. Redraw all the tubes
  4. Transfer some blood from a full tube to the empty tube
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2.25) Agglutination is the:
  1. breakdown of gluten
  2. clumping together of blood cells
  3. decrease in red cell pigment
  4. swelling of a vein
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2.26) Motor neurons are also called __________ neurons.
  1. afferent
  2. association
  3. efferent
  4. nervous
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2.27) Glycolysis is the breakdown of:
  1. glucose
  2. glycogen
  3. glucagon
  4. glycerol
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2.28) What word means the production of lymphocytes?
  1. Lymphadenitis
  2. Lymphedema
  3. Lymphocytopenia
  4. Lymphopoiesis
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2.29) What is the name of the saclike membrane surrounding the heart?
  1. Bundle of His
  2. Interatrial septum
  3. Pericardium
  4. Ventricle
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2.30) Which plane separates the body into upper and lower parts?
  1. Frontal
  2. Oblique
  3. Sagittal
  4. Transverse
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2.31) Which prefix means "break down", "destruction", or "dissolving"?
  1. Andr-
  2. Dys-
  3. Hydr-
  4. Lys-
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2.32) What does GTT stand for?
  1. Genetic test
  2. Glucose tolerance test
  3. Guanine-thymine test
  4. Guaranteed time and temperature
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2.33) BT and CT stand for:
  1. bile test and culture test
  2. bleeding time and clotting time
  3. blood test and clotting test
  4. blood tube and clot tube
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2.34) In the context of healthcare, what does CBC stand for?
  1. Center for blood care
  2. Center for blood control
  3. Complete blood count
  4. Complete blood culture
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2.35) What is the medical term for excessive fluid accumulation in body tissues?
  1. Edema
  2. Hemoconcentration
  3. Icterus
  4. Syncope
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2.36) The three major groups of plasma proteins are:
  1. albumin, fibrinogen, globulin
  2. albumin, globulin, hemoglobin
  3. fibrin, globulin, albumin
  4. insulin, glucagon, hemoglobin
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2.37) Which protein produces pigmentation in the hair, eyes, and skin?
  1. Actin
  2. Albumin
  3. Keratin
  4. Melanin
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2.38) Which type of jaundice is caused by the excessive breakdown of red blood cells?
  1. Hepatocellular
  2. Neonatal
  3. Post-hepatic
  4. Pre-hepatic
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2.39) Which disease is associated with low levels of cortisol and aldosterone?
  1. Addison's disease
  2. Cushing's syndrome
  3. Graves' disease
  4. Guillain-Barre syndrome
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2.40) Graves' disease is characterized by increased secretion of which hormone?
  1. Cortisol
  2. Melatonin
  3. Serotonin
  4. Thyroxine
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2.41) The digestive tube from the mouth to the anus is called the:
  1. alimentary tract
  2. esophagus
  3. large intestine
  4. small intestine
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2.42) From the left atrium, blood next flows into the:
  1. aorta
  2. left lung
  3. left ventricle
  4. right atrium
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2.43) What is the top layer of skin called?
  1. Dermis
  2. Epidermis
  3. Hypodermis
  4. Subcutis
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2.44) Meningitis is an infection of which body system?
  1. Digestive
  2. Endocrine
  3. Nervous
  4. Urinary
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2.45) Which body system do hypotension and arteriosclerosis affect?
  1. Cardiovascular
  2. Endocrine
  3. Genitourinary
  4. Integumentary
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2.46) Which organ balances sodium and potassium in the body?
  1. Bladder
  2. Kidney
  3. Lungs
  4. Stomach
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2.47) Which organ is the line pointing to?
  1. Bladder
  2. Liver
  3. Pancreas
  4. Stomach
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2.48) Lipase breaks down:
  1. enzymes
  2. fats
  3. proteins
  4. red blood cells
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2.49) A specimen must be transported at body temperature plus or minus 5°F. Which of these temperatures is within that range?
  1. 25°F
  2. 50°F
  3. 75°F
  4. 100°F
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2.50) When giving specimens for culture and sensitivity, the patient should:
  1. be off antibiotics for several days before collection
  2. come to the lab first thing in the morning
  3. fast for 12 to 14 hours
  4. have all x-rays done before collection
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2.51) Which of these tests can detect heterophile antibodies?
  1. ABO typing
  2. Indirect antiglobulin test
  3. Mononucleosis test
  4. Rh and antibody screen
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2.52) Which of these is needed for a malaria test?
  1. Capillary tube
  2. Clay sealant
  3. Glass slide
  4. Microhematocrit tube
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2.53) Hepatitis A:
  1. can be cured with antibiotics
  2. has no vaccine to prevent it
  3. is the most common type of hepatitis
  4. primarily infects the liver
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2.54) A buffy coat forms when:
  1. an SST is left to rest for 24 hours
  2. whole anticoagulated blood is centrifuged
  3. whole blood is left to rest for 24 hours
  4. whole coagulated blood is centrifuged
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2.55) A lab technician is performing a microhematocrit. She collects a blood sample in a microhematocrit tube and inverts the tube carefully to mix the blood with the heparin. What must she do next before putting the tube in the centrifuge?
  1. Add controlled volumes of saline to the tube
  2. Add washed sensitized cells to the tube
  3. Remove gloves and wash hands
  4. Seal one end of the tube with clay
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2.56) A patient refuses to have his blood drawn. The phlebotomist threatens the patient with the needle, saying she will draw the patient's blood whether he gives consent or or not. For threatening the patient, the phlebotomist could be charged with:
  1. assault
  2. battery
  3. fraud
  4. invasion of privacy
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2.57) Which vein is located on the thumb side of the arm?
  1. Cephalic
  2. External iliac
  3. Femoral
  4. Posterior tibial
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2.58) What is "the order of draw"?
  1. An order given by a superior to draw blood from a patient
  2. The order blood tubes are filled
  3. The order blood vials are stored
  4. The order you select patients to draw blood from
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2.59) Which sample does a 17-hydroxycorticosteroids test require?
  1. 24-hour urine
  2. 72-hour stool
  3. Heparinized plasma
  4. Serum
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2.60) The creatinine clearance test:
  1. is a liver function test
  2. requires a blood sample and a 24-hour urine collection
  3. requires the patient to be fasting at the onset of testing
  4. requires timed blood samples to be drawn
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2.61) Urine, breath, and _______ are used for ketone testing.
  1. blood
  2. semen
  3. stool
  4. sweat
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2.62) PKU tests are performed routinely on:
  1. HIV patients
  2. cancer patients
  3. new employees
  4. newborn infants
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2.63) Which of these tests is the most likely to require chain-of-custody documentation?
  1. Blood culture
  2. Cross-match
  3. Drug screen
  4. TDM
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2.64) Which reagent tablet tests for the presence of glucose in urine?
  1. Acetest
  2. Clinitest
  3. Ictotest
  4. TCA
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2.65) Which test can rule out a false positive result for bilirubin on a urine strip?
  1. Acetest
  2. Clinitest
  3. Ictotest
  4. Sulfosalicylic acid (SSA)
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2.66) Midstream urine samples are most often used for:
  1. culture and susceptibility
  2. mononucleosis testing
  3. pregnancy testing
  4. routine urinalysis
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2.67) Which preservative is needed for a sodium 24-hour urine test?
  1. Chlorhexidine
  2. HCl
  3. NaHCO₃
  4. No preservative
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2.68) Which type of urine specimen requires the patient to urinate a small amount into the toilet, stop urinating, and then start urinating again into a sterile cup?
  1. 24-hour
  2. Clean-catch
  3. Random
  4. Timed
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2.69) Urine samples for culture should be collected in containers that:
  1. are narrow-mouthed
  2. are sterile
  3. contain an anticoagulant
  4. have been cleaned with disinfectant
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2.70) What is the initial screening test for Cushing syndrome?
  1. C-reactive protein test
  2. Comprehensive metabolic panel
  3. Erythrocyte sedimentation rate
  4. Urinary free cortisol test
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2.71) Which of these chemicals is used to preserve urine samples for microbiology?
  1. Ammonia
  2. Boric acid
  3. Calcium hydroxide
  4. Potassium hydroxide
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2.72) Which of these statements about 24-hour urine collections is true?
  1. If the container contains a preservative, the preservative must be thrown away
  2. If the patient leaves their house, they should take the container with them
  3. Night-time specimens are discarded
  4. The patient should keep the container in a warm place
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2.73) What is the glycosylated hemoglobin test also known as?
  1. Fasting plasma glucose test
  2. Glucose tolerance test
  3. HbA1c test
  4. Hemoglobin electrophoresis test
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2.74) A patient is receiving a course of antibiotics. His last dose was at 2 pm. His next doses will be at 10 pm and 6 am. When is the best time to draw a blood culture?
  1. At 2 am
  2. At 6 am
  3. Just after his next dose
  4. Just before his next dose
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2.75) Which of these tests requires chain of custody documentation?
  1. Complete blood count
  2. Fetal fibronectin
  3. Free light chains test
  4. Legal paternity test
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2.76) What is the purpose of a custody seal on a sample container?
  1. To help identify the sample if the container is misplaced
  2. To prevent air from entering the container
  3. To show whether the container has been tampered with
  4. To show who currently has custody of the container
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2.77) What is the minimum number of blood samples for the one-step glucose tolerance test?
  1. 1
  2. 2
  3. 3
  4. 4
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2.78) If a patient vomits halfway through an oral glucose tolerance test, what should you do?
  1. Stop the test because the test is now invalid
  2. Restart the test with a second dose of glucose
  3. Ask the patient if they would like to continue the test
  4. Allow the patient to rest for a few minutes before continuing with the test
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2.79) There are two reasons why phlebotomists should wipe away the first drop of blood when performing a capillary puncture. The first reason is to remove traces of alcohol. What is the second reason?
  1. The first drop of blood contains excess tissue fluid
  2. The first drop of blood is high in clotting factors
  3. To increase blood flow to the area
  4. To remove pathogens
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2.80) Why are capillary puncture sites warmed beforehand?
  1. To delay clotting
  2. To increase blood flow
  3. To minimize contamination
  4. To reduce hemoconcentration
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2.81) Which of these specimens needs to be kept at 35–37°C?
  1. Blood culture
  2. Feces
  3. Throat swab
  4. Urine
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2.82) Extra precautions are necessary when labelling specimens for:
  1. C&S
  2. blood typing
  3. factor assays
  4. therapeutic drug monitoring
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2.83) In which shape must the marking UN 3373 appear?
  1. Circle
  2. Diamond
  3. Hexagon
  4. Triangle
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2.84) What is the term for an elevated level of white blood cells in urine?
  1. Hematuria
  2. Pyelonephritis
  3. Pyuria
  4. Uremia
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2.85) Before you perform urinalysis on a refrigerated urine specimen, you must bring the urine to room temperature and _______ it.
  1. boil
  2. centrifuge
  3. filter
  4. stir
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2.86) Which of these tests does NOT require a 24-hour urine specimen?
  1. Catecholamines
  2. Creatinine clearance
  3. Ketones
  4. Ketosteroids
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2.87) A reticulocyte is:
  1. a mature red blood cell
  2. an immature erythrocyte
  3. found only in the bone marrow
  4. part of the reticuloendothelial system
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2.88) When blood is anticoagulated and centrifuged, the resulting straw-colored liquid layer is:
  1. heparin
  2. plasma
  3. serum
  4. whole blood
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2.89) Formed elements are:
  1. blood plasma
  2. blood serum
  3. the clotting factors in blood
  4. white blood cells, red blood cells and platelets
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2.90) The main task of red blood cells is to:
  1. ensure hemostasis
  2. provide immunity
  3. stop bleeding by forming a clot over injuries
  4. transport oxygen and carbon dioxide
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2.91) Platelets:
  1. are also known as antithrombins
  2. are enzymes
  3. convert prothrombin to thrombin
  4. form a plug in the hole of damaged blood vessels
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2.92) Elevated serum acid phosphatase levels may indicate which of these diseases?
  1. Gout
  2. Kidney disease
  3. Liver disease
  4. Prostate cancer
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Section 3: Pre-analytical Procedures

3.1) Which vacutainer tube is used for trace metal analysis?
  1. Light blue
  2. Orange
  3. Red
  4. Royal blue
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3.2) The main use of a buffer is to:
  1. accentuate changes in pH
  2. make a solution more acidic
  3. make a solution more basic
  4. minimize changes in pH
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3.3) Why are bacterial smears heat-fixed before staining?
  1. To make the cell walls permeable so the stain can penetrate
  2. To melt the bacteria so they release their toxins
  3. To prevent cells from being washed off during staining
  4. To provide a warm temperature for the bacteria to grow
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3.4) Fixatives work best at what pH?
  1. 3
  2. 5
  3. 7
  4. 9
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3.5) After fixation, bone tissue samples must be:
  1. decalcified
  2. frozen
  3. left at room temperature for at least 24 hours
  4. refrigerated
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3.6) Which of these factors would increase the tissue processing time for a histology specimen?
  1. Dense tissue
  2. Few pieces of tissue in the tissue cassette
  3. Porous tissue
  4. Small specimen size
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3.7) Tissue flotation baths are set at what temperature?
  1. 30–40°C
  2. 40–50°C
  3. 50–60°C
  4. 60–70°C
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3.8) Microtome blades should generally be angled at around:
  1. 5 degrees
  2. 15 degrees
  3. 25 degrees
  4. 35 degrees
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3.9) Why are bacterial smears heat-fixed before staining?
  1. To make the cell walls visible under the microscope
  2. To prevent the cells from washing off the slide during staining
  3. To provide a warm temperature for the bacteria to grow
  4. To remove alcohol from the slide
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3.10) Which of these stains is supravital?
  1. New methylene blue
  2. Romanowsky stain
  3. Wright's stain
  4. Ziehl-Neelsen stain
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3.11) New methylene blue reagent is used to stain:
  1. Heinz bodies
  2. eosinophils
  3. platelets
  4. reticulocytes
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3.12) Before staining, paraffin sections must be:
  1. dewaxed
  2. left underwater for at least an hour
  3. refrigerated
  4. submerged in a chlorine solution
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3.13) Giemsa's solution is a mixture of:
  1. eosin, methylene blue, and azure B
  2. eosin, safranin, and hematoxylin
  3. phloxine, methylene blue, and hematoxylin
  4. safranin, azure B, and hematoxylin
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3.14) In the hematoxylin and eosin (H&E) staining method, the eosin stains:
  1. connective tissue blue
  2. cytoplasms pink
  3. microorganisms blue
  4. nuclei pink
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3.15) Which stain can differentiate collagen fibres from other fibres?
  1. Hematoxylin and eosin stain
  2. Masson's trichrome stain
  3. Reticular stain
  4. Sudan stain
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3.16) In regressive staining, tissue sections are ___________ and then differentiated with dilute acid until the optimal endpoint is reached.
  1. dehydrated
  2. hydrated
  3. overstained
  4. sectioned
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3.17) Which of these dyes is acidic?
  1. Basic fuchsin
  2. Crystal violet
  3. Eosin
  4. Safranin
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3.18) A lab technician stains a blood film using Wright's stain. However, under the microscope, the red blood cells appear excessively red and the nuclei are poorly stained. What could be the cause?
  1. Inadequate washing
  2. Prolonged staining
  3. The pH of the buffer was too high
  4. The stain/buffer mixture was too acidic
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3.19) Cytological smears are usually fixed with:
  1. 10% alcohol
  2. 2% formalin
  3. 20% formalin
  4. 95% alcohol
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3.20) Where should agar plates be stored before use?
  1. In a cupboard
  2. In a dry oven
  3. In the freezer
  4. In the fridge
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3.21) Which agar is most commonly used for antibiotic susceptibility testing?
  1. Chocolate
  2. MacConkey
  3. Mannitol salt
  4. Mueller-Hinton
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3.22) What colour are gram-positive organisms after a Gram stain?
  1. Orange
  2. Purple
  3. Red
  4. Yellow
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3.23) Agar plates are placed upside down in the incubator to prevent:
  1. contamination from other agar plates
  2. moisture from accumulating on the agar surface
  3. pathogens from overgrowing
  4. the medium from drying out
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3.24) The image below shows a streaked agar plate: Which quadrant would you expect to contain the fewest colonies?
  1. 1
  2. 2
  3. 3
  4. 4
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3.25) Which anticoagulant is used for red blood cell counts?
  1. EDTA
  2. Heparin
  3. Sodium citrate
  4. Sodium oxalate
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3.26) What does the international normalized ratio (INR) measure?
  1. How long blood takes to form a clot
  2. How long erythrocytes take to separate from plasma
  3. The average blood glucose level over the past 3 months
  4. The ratio of oxygen to carbon dioxide in the blood
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3.27) Which kind of centrifuge is used to spin capillary tubes?
  1. Angle head
  2. Cytospin
  3. Microhematocrit
  4. Refrigerated
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3.28) When preparing blood smears, the spreader slide should be at what angle?
  1. 15 degrees
  2. 30 degrees
  3. 45 degrees
  4. 60 degrees
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3.29) What is the name for the lung secretion that is tested for malignant cells?
  1. Saliva
  2. Simulacrum
  3. Spittle
  4. Sputum
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Section 4: Reagent Preparation

4.1) Which of these is a 1/8 dilution of urine?
  1. 1 part urine and 7 parts water
  2. 1 part urine and 8 parts water
  3. 1 part water and 7 parts urine
  4. 1 part water and 8 parts urine
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4.2) To prepare 500 mL of buffer, the lab manual says to mix 2 parts of the concentrated buffer with 6 parts of distilled water. What quantities of buffer and water would be used?
  1. 125 mL of buffer and 375 mL of water
  2. 150 mL of buffer and 350 mL of water
  3. 175 mL of buffer and 325 mL of water
  4. 200 mL of buffer and 300 mL of water
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4.3) 100 mL of 20% hydrochloric acid can make how many mL of 4% hydrochloric acid?
  1. 50 mL
  2. 80 mL
  3. 100 mL
  4. 500 mL
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4.4) Which of these is a strong acid?
  1. Carbonic acid
  2. Nitrous acid
  3. Pyruvic acid
  4. Sulfuric acid
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4.5) What is the recommended method for drying glassware after cleaning it?
  1. Blowing on it
  2. Leaving it to air-dry
  3. Rinsing it with acetone
  4. Wiping it with a paper towel
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4.6) The inside of the autoclave should be washed every week with:
  1. a disinfectant
  2. a mild detergent
  3. an antiseptic
  4. saltwater
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4.7) Autoclaves work on which principle?
  1. Cold sterilization
  2. Free-flowing steam
  3. Hot water
  4. Moist heat sterilization
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4.8) Superheating steam in an autoclave:
  1. diminishes its sterilizing capacity
  2. helps to dry out the equipment
  3. increases its sterilizing power
  4. will make the centrifuge spin faster
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4.9) What is the most common sterilization method in clinical laboratories?
  1. Autoclaving
  2. Boiling
  3. Chemical sterilization
  4. Dry heat oven
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Section 5: Communication and Interaction

5.1) Your laboratory employs people from many different backgrounds and cultures. Which teamwork skill would be most relevant for increasing team cohesiveness?
  1. Accept criticism
  2. Be dependable
  3. Be tolerant
  4. Compromise
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5.2) If you heard from an employee of a laboratory that "it's a tradition here for us to stand up and defend the laboratory when someone criticizes it," you could assume that the laboratory employees have strong _______________________ norms.
  1. ethical and social responsibility
  2. improvement and change
  3. organizational and personal pride
  4. support and helpfulness
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5.3) When interacting with blind patients, you should:
  1. narrate your actions
  2. provide written materials
  3. use an interpreter
  4. use simple language
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5.4) When you suspect someone might be trans-identified, how do you know which pronoun to use?
  1. Ask a family member of the person
  2. Ask the person what pronouns they prefer
  3. Decide based on a person’s appearance
  4. Use the pronoun of the person’s biological gender
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5.5) You think a patient's name is John Smith but you are unsure. Which of these is the best question to confirm the patient's name?
  1. "Are you John Smith?"
  2. "I have to confirm your name. Can you confirm that your name is John Smith?"
  3. "Is your name the same as the name written here on this form?"
  4. "What is your name?"
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Section 6: Quality Management

6.1) A technique that has demonstrated its superiority over other techniques over time is known as the:
  1. Pareto principle
  2. benchmark
  3. best practice
  4. case model
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6.2) If a control has a mean of 5 and a standard deviation of 1, what range should encompass 95% of the observed values?
  1. 1–9
  2. 2–8
  3. 3–7
  4. 4–6
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6.3) Which statistic is a measure of the amount of variation or dispersion of a set of values?
  1. Mean
  2. Median
  3. Mode
  4. Standard deviation
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6.4) What is the reliability coefficient of a perfectly reliable test?
  1. 0
  2. 1
  3. 5
  4. 100
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6.5) What is the main goal of quality management systems in laboratories?
  1. To automate laboratory work and eliminate human error
  2. To continuously improve the laboratory processes
  3. To reduce the cost of laboratory equipment
  4. To reduce the need for skilled technologists
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6.6) ____________ develops creative solutions by focusing on the problem, coming up with many unbounded solutions, and then pushing the ideas as far as possible.
  1. Benchmarking
  2. Brainstorming
  3. PMI (plus/minus/interesting)
  4. Pareto charts
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6.7) Which problem-solving methodology consists of the phases Define, Measure, Analyze, Improve, and Control?
  1. Lean
  2. Pareto charts
  3. Shewhart cycle
  4. Six Sigma
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6.8) The acronym PDCA means:
  1. plan, decide, check, assess
  2. plan, do, check, act
  3. prepare, decide, check, act
  4. prepare, decipher, challenge, assess
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Section 7: Professional Practice

7.1) What are standards of practice?
  1. A definition of competent behaviour for professionals
  2. Measures to ensure work is accurate
  3. Rules for how organizations must treat their employees
  4. Rules for students on work placements
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7.2) What does "primum non nocere" mean?
  1. First, do good
  2. First, do no harm
  3. Follow the patient's requests
  4. The patient always comes first
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7.3) Which principle of the Canada Health Act is not patient-focused but the means of achieving the other four principles?
  1. Accessibility
  2. Comprehensiveness
  3. Portability
  4. Public administration
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7.4) A lawyer asks a lab technician for copies of his client's test results. What should the lab technician do?
  1. Allow the lawyer to see the results on the computer
  2. Give the results to the lawyer immediately
  3. Have the lawyer sign a Medical Release Form and then release the results
  4. Tell the lawyer to contact the physician who ordered the tests
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7.5) A failure to take proper care over a task is called:
  1. culpability
  2. fraud
  3. negligence
  4. restitution
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7.6) Which principle of the Canada Health Act ensures citizens have healthcare even when they are outside their home province?
  1. Accessibility
  2. Portability
  3. Public administration
  4. Universality
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7.7) Which PIPEDA principle allows anyone to ask organizations for a copy of their personal information?
  1. Accountability
  2. Individual Access
  3. Openness
  4. Safeguards
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Section 8: Critical Thinking

8.1) A patient is extremely anxious about having her blood drawn. She tells you that she is afraid of needles. You do not have much experience drawing blood. What should you do?
  1. Ask an experienced phlebotomist to perform the draw for you
  2. Explain to her that you will use a small needle that barely hurts
  3. Tell her that it's not a big deal and that she shouldn't be afraid
  4. Use an ice pack to numb the site before drawing the specimen
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8.2) Two patients are in a room and one of the patients has a latex allergy. A phlebotomist needs to collect a specimen from the other patient. How should the phlebotomist proceed?
  1. Ask the allergic patient to wear a mask
  2. Do not take anything that contains latex into the room
  3. Proceed as usual
  4. Pull the curtain between beds and proceed as usual
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8.3) A phlebotomist is asked to collect a blood specimen from an inpatient. However, the inpatient is not wearing an ID band. What is the best thing to do?
  1. Ask a nurse for help identifying the patient
  2. Identify the patient by asking them, "What is your name?"
  3. Identify the patient by the name card on the door
  4. Refuse to draw the specimen and cancel the request
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8.4) A patient has an IV in his left wrist and a cast on his right arm. Which site should be used to obtain a blood sample?
  1. A vein in the left hand
  2. An earlobe
  3. The left median cubital vein
  4. The right median cubital vein
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8.5) A phlebotomist is performing a venipuncture. The needle is in place but no blood is entering the tube. What is the first thing the phlebotomist should do?
  1. Change to pediatric tubes
  2. Discontinue the draw and cancel the requisition
  3. Switch to a winged blood collection set
  4. Try adjusting the needle slightly
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8.6) A patient begins a routine glucose tolerance test. After 30 minutes, the patient's blood sugar is 20.8 mmol/L. What should you do?
  1. Do nothing and continue with the test
  2. Make a note and continue with the test
  3. Start the test again
  4. Tell the attending nurse immediately
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